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Ticket Creation Guide

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End User Manual for Ticket Creation

This guide will walk you through the process of creating tickets to submit your inquiries, issues, or requests for assistance. By following these steps, you will be able to effectively utilize the ticket creation system to get the support you need.

Step 1: Accessing the Ticket System

  1. Open the web browser and navigate to the ticket creation website
    Karpine Support
  2. Enter your login credentials (username and password) to access the system. If you do not have an account, follow the instructions to create one.

Step 2: Navigating the Ticket Creation Interface

  1. Once logged in, Click ticket creation interface.
  2. Familiarize yourself with the different sections of the interface, such as the ticket category dropdown, subject line, description field, and attachment option.

Step 3: Selecting the Ticket Category

  1. Begin by selecting the appropriate ticket category from the provided dropdown menu. Choose the category that best aligns with your inquiry, issue, or request.
  2. The available categories may include Login problems, Inward, Outward, Inventory Management, Reportsor general support.

Step 4: Providing Ticket Details

  1. Enter a clear and descriptive subject line that summarizes the purpose of your ticket.
  2. In the description field, provide a detailed explanation of the problem or request you have. Include relevant information such as error messages, steps to reproduce the issue, or any other pertinent details that can assist the support team in understanding and resolving your ticket efficiently.
  3. If necessary, attach any relevant files or screenshots that can further clarify the issue or provide additional context.

Step 5: Submitting the Ticket

  1. Review the information you have provided to ensure accuracy and completeness.
  2. Once you are satisfied, click the “Create” button to submit your ticket.
  3. A confirmation message will be displayed, indicating that your ticket has been successfully submitted.

Step 7: Tracking Ticket Status and Updates

  1. After submitting your ticket, you will receive a ticket ID or reference number. Note this number for future reference.
  2. You can log in to the ticket creation system at any time to track the status of your ticket.
  3. Look for updates on your ticket’s progress, such as when it has been assigned to a support agent or when additional information is required.
  4. The system may send you email notifications regarding ticket updates. Check your inbox regularly for these updates.

Step 8: Interacting with Support Agents

  1. Support agents may reach out to you for additional information or to provide updates on your ticket.
  2. Respond promptly to any inquiries from the support team and provide the requested information as accurately as possible.
  3. You can communicate with support agents through the ticket creation system’s messaging interface or via email.

Step 9: Closing the Ticket

  1. Once your issue has been resolved or your request has been fulfilled, the support agent will mark the ticket as “Closed.”
  2. If you have any remaining questions or concerns related to the ticket, you can reply to the support agent’s message within the ticket interface.

Congratulations! You have successfully learned how to use the ticket creation system to submit your inquiries, issues, or requests for assistance. Should you encounter any difficulties or have further questions, please reach out to the support team for assistance.

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Written by Vamsi C
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